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Discussion topic: WIFI keeps dropping out,

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This message was authored by Deanarmy78 This message was authored by: Deanarmy78

WIFI keeps dropping out,

In the last year we have had issues with our SKY dropping out,  I have had a Router change, socket change, 1 BT engineer fixing the line into the house and up to the socket, another BT engineer to fix the issue at the junction box but again my router and wifi drops out on a regular basis. Anyone else had the same issue. Im not on fibre as we cannot get that to our property

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This message was authored by Chrisee This message was authored by: Chrisee

Re: WIFI keeps dropping out,

Posted by a Superuser, not a Sky employee. Find out more

@Deanarmy78 if you post your Sky hub's connection stats forum members should be able to see what is wrong. See Find your Sky Broadband router statistics

 

However while the vast msjority of broadband lines are fine some probably including yours are prone to intermittent noise which knocks out the connection. The previous work is quite common where bits are replaced until the issue goes away as often with intermittent issues the line acts normally until the noise event happens so there is no way of knowing the cause. .

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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