22 Sep 2024 01:06 PM
I have just upgraded to Fibre 300 and already have the Sky Broadband Hub. With the increased speed we are really noticing a drop off on wifi outside of the main room in the house. We have followed the guidance online and have not had improvement.
I note that Sky have wifi boosters and range extenders in their stable - but I am unclear how I may access them. I am struggling to find another solution.
Drop off in speed is from 300-310 mbps at modem - 250-280mbps in main room and then drops significantly to around 50 mpbs in many other rooms of the house.
22 Sep 2024 04:24 PM
Posted by a Superuser, not a Sky employee. Find out more
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.
Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.
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