Discussion topic: WI - FI Dropping out
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Message posted on 19 Jun 2024 02:36 PM
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WI - FI Dropping out
I have had issues with the WI-FI dropping out now severeal times a day nwo for 2 months. i've had numerous calls to to sky with the so called fibre experts, 4 sky engineer visits, on eBT openreach engineer visit on Monday and still the issue is not resolved.
The Sky engineers have changed the router, the power cord and the BT openreach engineer seemed to think it was the ONT saying it was trying to update and getting to certain point and then restarting, so he replaced the ONT an the ehternet, but the WI-FI is still dropping out.
It dropped out 4 or 5 times last night in the space of a couple of hours.
I am severely losing the will to live with this issue now and nobody seems to know how fix it.
This is seriosuly getting beyond a joke now.
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All Replies
Message posted on 20 Jun 2024 10:24 AM
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Re: WI - FI Dropping out
Hi @danny36 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...
Myself & Others offer our time to help others, please be respectful.
Message posted on 20 Jun 2024 04:26 PM
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Re: WI - FI Dropping out
Message posted on 20 Jun 2024 04:37 PM
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Re: WI - FI Dropping out
Those aren't your router stats. Follow the link above to the end.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 19 Jul 2024 07:53 PM
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Re: WI - FI Dropping out
Message posted on 20 Jul 2024 10:35 AM
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Re: WI - FI Dropping out
Message posted on 30 Dec 2024 10:06 PM
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Re: WI - FI Dropping out
I have the same issue which appears is a trending issue for sky customers. My connection keeps dropping out. Use to happen once a month and now it's once a week. Even my four year old now checks the lights on the router before turning on the TV. It's pretty bad.. can someone from Sky address this please.
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