WI-FI Dropping In and Out

[RobbDee]

Broadband signal very good and for the last 12-18 months everything worked fine, until about a week ago where my wi-fi/internet keeps dropping in and out....about every 5-10 minutes when I am on my apple imac. Checked all signals all still good....turned everything off and on many times but still getting it

[Me134]

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@RobbDee wrote:

Broadband signal very good and for the last 12-18 months everything worked fine, until about a week ago where my wi-fi/internet keeps dropping in and out....about every 5-10 minutes when I am on my apple imac. Checked all signals all still good....turned everything off and on many times but still getting it

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WiFi or the broadband speed to the hub?

Firstly, unplug the hub for 10 minutes and then reboot.

If WiFi then have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max