Voice light

[Jack234]

Voice light has been orange since 1am I've tried all the steps to make it green hasn't worked 

[Highlinder]

@Jack234  What colour is the internet light on the router?

[Jack234]

The light is green 

[Jack234]

@Highlinder it's green 

[Highlinder]

@Jack234 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jack234  an invite to chat.

[GrumpyMon]

Same here. All lights green apart from voice so can't connect anything. Can't see anyway to report to sky. Livid. 

[Chrisee]

@GrumpyMon you can of courseccall Skybusing a mobile orca different line. However you can normally clear tgecfault by powering down your hub for 60 minutes.

[GrumpyMon]

I tried calling but every number I try goes to AI style recorded messages. 

[Chrisee]

@GrumpyMon stay on the line tell the bot you need to reportva fault dont accept offers of a text and you should be routed to an agent.

[GrumpyMon]

I tried. It asked if it could transfer me to online help. I said no repeatedly and it said it did not understand my answer. This happened about ten times so no option to move on.