Voice light orange, no internet light- nothing has worked.

[HarryPGK]

Hi, 

I lost my connection last night and an orange voice light appeared on the router with no internet light.  It's now morning and it's still not back up and running. I have tried all the online checks, resetting, unplugging etc and nothing has worked. 

I work from home so this is really inconvenient. 

Someone, please help! 

[Highlinder]

@HarryPGK  So you have ran the broadband test and it comes back with no issues at all?

[HarryPGK]

@Highlinder So when I run the test, it says 

'We tried to check the connection to your hub but it's not responding. It might not be switched on.'

Then I click 'Let's fix it' 

Run the steps, unplug etc, then test the broadband and it says

'Your Broadbands up and running again'

Even though it really isn't.

I have a green Power and wifi Light, an Orange Voice light, and no internet light on.

[Highlinder]

@HarryPGK  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to HarryPGK.