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Discussion topic: Voice light Orange and internet cutting out.

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This message was authored by Limp6781 This message was authored by: Limp6781

Voice light Orange and internet cutting out.

Openreach installed full fiber into my next door neighbors house today (I got mine 2 weeks ago) and ever since his was installed,  the voice light on my router has switched to orange and my internet intermittently cuts out. Tests are showing there's an issue with connection to router. I've tried switching off at power and disconnecting and reconnecting the line. 
Is this potentially a physical issue caused by the engineers installing next doors today? Or is it just coincidence that I'm getting this issue. My internet's been perfect since my full fibre installation, until today. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Voice light Orange and internet cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Limp6781Does the broadband test let you book an engineer?

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Limp6781
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This message was authored by Limp6781 This message was authored by: Limp6781

Re: Voice light Orange and internet cutting out.

Thnaks for the rply my friend. Turn out there was an external issue which got reported. Issue seems to have been fixed as of this morning. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Voice light Orange and internet cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Limp6781  Glad to see that the issue was sorted out and that your service is back to normal.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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