If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services so we can't say why the appointment was cancelled. You'll need to contact Sky and ask them.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
