@riverside123
Your Hub stats show that's an ADSL service, which is now the oldest and slowest broadband technology still running and only in use at a very small percentage of properties. At 20Mbs inbound and 0.8Mbs outbound at the Hub it's actually 'better than average', but only by the standards of about a decade ago.
If possible I'd suggest looking at moving to one of the current broadband platforms (FTTC or FTTP)
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
