@Sky-customer-1 how are you measuring the speed? Run the service checker in the My Sky app as Sky test the speed to your hub every day and if spedds have dropped to thst extent it should be offering support.
However if you measured spedds on a device connected by WiFi you are measuring the WiFi speed in your home which will vary depending on the distance from the hub and how many walls etc the signal has to pass through. Youbcan potentially imprivecWiFi spedds by paying Sky for their WiFi Max packagecand asking for an extender.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
