Very slow speed

[Claire-R]

I changed to Sky Broadband a couple of months ago and for the first month it was great. I have since been getting below my guaranteed speed every day. I raised the issue with sky and they recommended upgrading to the Sky Max hub. It was delivered today and my speed is worse, as low as 2.7, when I should be getting over 100! Do I give it time to settle, as it says can be unstable for 14 days, or contact Sky again? 2.7 is ridiculous....

[Chrisee]

@Claire-R an aweful lot depends on the layout of your home and how it is built. The WiFi Max package promises a minimum speed of 10 or 25Mb/s in every room in your home (the higher limit is where you buy a service over 100Mb/s) as Sky will provide boosters to achieve those speeds or refund tge cost ofvghe package if they can't. 

The new hubs do take a while to optimise but do ask for a pod extender if the speed doesnt improve in s few days. However if your home is built with solid internal walls you will struggle to get fast wifi in every room

[Claire-R]

The hub is in the living room, and I'm not even getting good speed there, when I run a test in the MySky app, that's telling me there is an issue and my speed is slow. My Sky glass keeps buffering and that is only 4 feet from the hub.