Very slow internet and sometimes no internet

[Hippo5]

Awful internet connection. Ran tests etc and sky website saying no issues but looking at these forums there's clearly a problem. Can't work, kids can't do homework and play online and I've given up on trying to watch a streamed programme!

[Chrisee]

@Hippo5 check the speed history in the Service Checker in the My Sky app which will show the spedd to your hub for the last month if you click through. Assuming that isnt your issue then the problem is likely down to poor WiFi in your home.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.