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Discussion topic: Very slow broadband

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This message was authored by: Dannyt7

Message posted on ‎20 Jun 2024 01:40 PM

Very slow broadband

IMG_1770.png

 This is the speed im getting. Sky glass is 3 feet away from the hub. I have the top package on the internet. But it struggles to load Sky glass. Can anyone help ? I have tried all of what sky have told me. 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎20 Jun 2024 01:48 PM

Re: Very slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@Dannyt7 

 

Could you access your router stats as show below and wait 10 seconds before posting them

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Message posted on ‎22 Jun 2024 03:22 PM

Re: Very slow broadband

I have looked at this and I do not have an maintenance option. 

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Message posted on ‎22 Jun 2024 03:32 PM

Re: Very slow broadband

I have attached a photo 

IMG_1776.jpeg

 

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