Very poor connection in my daughters bedroom as hub has been moved when moving to full fibre.

[JustinW1]

We have upgraded our service, been sent two new hubs, pay for a faster connection and my daughters internet has not improved. We need two extenders one on her room and one in the back of the house where the internet does not reach. Please arrange to be sent. 

[TimmyBGood · Accepted solution]

@JustinW1 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JustinW1]

Thank you, I have spoken to them this morning and am hopefully getting somewhere now. Thank you.