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Discussion topic: Very poor WiFi and broadband

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This message was authored by: St1001

Message posted on ‎13 Dec 2025 08:05 AM

Very poor WiFi and broadband

Over the last few days connectivity has declined and we are currently struggling to get any consistent long term stable WiFi connection to any of the devices in our house. Having contacted SKY, and used a link sent to my phone to test connectivity and WiFi the results are that we have 70mb to the hub and WiFi is good. This is clearly not the case so I guess this means there is something wrong with the SKY  hub? Can I arrange for it to be changed please. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Dec 2025 08:14 AM

Re: Very poor WiFi and broadband

Posted by a Superuser, not a Sky employee. Find out more
@St1001 wrote:
Can I arrange for it to be changed please. 

@St1001 

You will have to contact Sky again to discuss that. You can't arrange it via the forum. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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