0

Discussion topic: Very poor WiFi after upgrading

Reply
This message was authored by: Chicbeauty

Very poor WiFi after upgrading

Got broad band upgraded a month ago and modem was moved from upstairs to downstairs behind tv.  Why it's was moved no idea.  Since then WiFi is terrible.  Cannot get it in kitten or bedrooms.    Wish I never upgraded 

Reply

All Replies

This message was authored by: TimmyBGood

Re: Very poor WiFi after upgrading

Posted by a Superuser, not a Sky employee. Find out more

@Chicbeauty wrote:

  Why it's was moved no idea.  


Typically FTTP enters a building at ground level and Openreach won't run it from there to upstairs.

 


@Chicbeauty wrote:

  Since then WiFi is terrible.  Cannot get it in kitten or bedrooms.    


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply