Discussion topic: VPN not working since upgrading to fibre

This message was authored by: Suzyy76 · ‎11 May 2025

I had my broadband upgraded to fibre on Friday, now I can't access VPN or Zscaler on my work laptop. My IT dept have tried to help, but have said it's an issue with the network connection. Can anyone help please?

This message was authored by: cookiemonsteruk · ‎11 May 2025

@Suzyy76

What colour sky hub do you have

If white see the pinned post atop the main forum threads

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: TimmyBGood · ‎11 May 2025

@Suzyy76

As @cookiemonsteruk indicates, there's a known issue with business VPNs and the Sky deployment of IPv4 address sharing through Map-T on their network up to a Max Hub.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Suzyy76 · ‎11 May 2025

It's a black hub

Discussion topic: VPN not working since upgrading to fibre

VPN not working since upgrading to fibre

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