VPN blocked

[Jk5551]

Having just upgraded to Sky max we have the issue of work VPN being blocked so we are unable to WFH. This was not communicated to us before as being a potential issue. If I buy an older black router and connect it will that solve the problem? TIA!

[daveNOS]

@Jk5551 No need to buy another hub/router, you should have a read of this thread and fill in the form https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/48...

[Jk5551]

Hi! I have tried but the form doesn't work 

[Jk5551]

 

[daveNOS]

@Jk5551

Sometimes Sky do make it harder than it should be to get help, seeing as the form isn't working I'll escalate your post to the Sky staff here to see if they can help.

If they can you should receive a reply in this thread letting you know you've been sent a chat invite, that should trigger a brightly coloured chat bubble to appear toward the bottom of your screen(it won't be instant and it will probably be tomorrow now). 

[Jk5551]

Thank you Dave. I have called them too and logged this but so far it's still not been fixed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jk5551.