VOIP phone not working since BBand installed yesterday

[Martinifromavoca]

Installed BBand yesterday , all works OK (slow speed)  -   but the phone by VOIP has never worked.   No green light for voice  , so I have 3 out of the 4 expected. 

Manufacturer Sky

Model SR203

Firmware Version 5.14.2424.R

DSL Firmware Version A2pvfbH043p1.d26u

[Martinifromavoca]

Power cycled both units, no change.   

Analog/wired phone does not work either.

I believe the green Voice light needs to be green for any chance,   isn't it green (ideally) even if no phone connected?

[TimmyBGood]

@Martinifromavoca 

Have you tried a full reboot (power off and on) of the Hub since midnight?

[Martinifromavoca]

Done full power cycle on router.

Power cycle of DECT phone      ...but analog wired phone not work either.

No Voice green light

Did a push button reset to router as the guide said ,  achieved nothing!

[TimmyBGood]

@Martinifromavoca 

In that case I think you'll need to log a fault with Sky.  This situation doesn't seem to be rare, judging from the number of similar posts.

[Martinifromavoca]

Phoned 0330 XXX 3000

SKY that there is an issue with 'number porting from BT' ...... wait another 24 hrs  .

The first 24 hrs did not fix it.