Useless Streaming TV due to Broadband

[b3nn3ttm]

On a daily basis I have to turn off and back on at the plug to load basic tv programmes like BBC1. This is getting worse and when you pat such a premium price for a shoddy service. I thought Virgin were bad until the Sky performance over the last couple of months. Bad and getting worse and unable to get through to anyone to get an engineer. It's like they don't want to help you once they've got you locked in to a contract.

[Wayne144]

Having similar issues. Picture pixelated. Freezing at times. Shouldn't have to turn the hub and puck off on a daily basis. The not had sky a month. Not impressed 

[Chrisee]

@Wayne144 & @b3nn3ttm to stream video you need a decent WiFi signal at the device running the stream. Sky can guarantee the speed of the connection to the hub but not at the device as WiFi signals are affected by the layout and type of construction of your home. If you have the Netflix app you can test the speed at your device by using the Network test in the app's Get Help menu.

You may be able to improve the signal by making sure the hub and device are in the best position which is out in the open on a surface. Hiding a streamer like Sky's Stream puck behind a wall mounted TV may look neat but it is going to reduce the WiFi signal a lot. Otherwise you are either into running ethernet cables or soending money on wifi kit or buying Sky's WiFi Max add--on.