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Discussion topic: Phones not connecting to wifi

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This message was authored by Rbt73 This message was authored by: Rbt73

Phones not connecting to wifi

Hello,

I had an engineer visit yesterday to fix my broadband (issue was low speed and kept dropping out). Since his visit, no iPhone have been able to connect to WiFi. Other things like Netflix, Amazon Prime etc all work. Just unable to connect iPhones. I have reset everything and also reset the network setting but nothing seems to work.

can anybody help?

thank you 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Phones not connecting to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Rbt73 on one iPhone tell the phone to forget the Sky connection then power down the phone normally done by holding down the side button and a volume button down until the power slider appears. Then re-start the phone and add the Sky WiFi from scratch once one phone is networked then itvcan sharecthecconnection with other iphones.

 

I

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Rbt73
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This message was authored by Rbt73 This message was authored by: Rbt73

Re: Phones not connecting to wifi

Hi Chrisee,

thank you for your reply.

i have just tried this and has made no difference.

thank you anyway

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