Upgraded to fiber - now stopped working

[Jsleie]

We had fiber installed this week. It worked for a few days and has now stopped working. Sky can see we have no broadband in the property but cannot identify the fault. Seems like there is no urgency their end to fix, but we both work from home so this is a problem. Has anyone else experienced something similar? If so, what was the cause of the problem? 

[Jsleie]

We've contacted sky by phone but they say it could be up to 48 hours before anyone will even pick up the log they've made it the issue. And we were on that call for over 40 mins just to report it. Is there a better way of contacting them like a chat function

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@Jsleie wrote:

We had fiber installed this week. It worked for a few days and has now stopped working. Sky can see we have no broadband in the property but cannot identify the fault. Seems like there is no urgency their end to fix, but we both work from home so this is a problem. Has anyone else experienced something similar? If so, what was the cause of the problem? 

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? 

[Tdr5502]

There seems to be a problem as mine has been down for the past few hours. Sky are no help as they cannot see a problem from their end. I have unplugged and rebooted the system but no joy. I will contact Sky later. Maybe the day shift will have better luck resolving the issue for us. 😡

[Addie15]

Hi there, @Tdr5502.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.