Upgraded to Fibre - iMac not loading

[EmB09]

Hi,

I have upgraded to fibre and we're connected. My iMac is wireless and showing that it's connected to the Wi-Fi with good signal. Problem is it's not loading up the internet etc. Please help? I need to get it sorted for work. Thanks

[Highlinder]

@EmB09  Have you just joined Sky or have you just changed the router Sky gave you for your connection?

[EmB09]

Hiya,

Just changed the router. I've been with them for a while. 

any ideas? 

thanks so much 

[Highlinder]

@EmB09  on the network connection does it have anything that says " Limit IP address tracking"?

[EmB09]

Yes, that's on. Should I switch this off?

thanks 

[Highlinder]

@EmB09  Try switching it off and see if this works?

[EmB09]

Tried switching it off but no different 😞

[Highlinder]

@EmB09  Have you tried to forget the network and then re-start the iMAC then put in the password again. That thing I got you to disable has been causing issues for some users and was worth a try.

[Beanio]

Could you clarify - What router are you trying to use? A new one Sky provided you or different one/3rd party?

Do any other devices connect to the router through wifi or ethernet and access the internet without issue?

[EmB09]

Tried it, but no luck 😞

[EmB09]

It's Sky Broadband Fibre and all devises are connecting apart from my iMac. 

[EmB09]

Something weird happened. I just tried it again and noticed it goes to default as 'limit IP tracking'. I switch it off and it flips back again when I join the network? 

[Highlinder]

@EmB09  Are you able to disable it at all?

[EmB09]

I disable it, forget the network, reboot, and then join the network and it's there.. on! 

[Highlinder]

@EmB09  Does it let you disable it and then try to see if the internet works or does it just re-enable it when you close out to try and browse the internet?