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Discussion topic: Upgraded my wifi

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This message was authored by: Lauren1112

Message posted on ‎25 May 2026 04:25 PM

Upgraded my wifi

I have upgraded my WiFi and it hasn't not changed yet how long does it take 

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This message was authored by: GD1

Message posted on ‎25 May 2026 04:33 PM - last edited: ‎25 May 2026 05:37 PM

Re: Upgraded my wifi

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@Lauren1112  Upgraded from, which Broadband package to which broadband  package & when?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎25 May 2026 05:12 PM

Re: Upgraded my wifi

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@Lauren1112 

 

I'd think you've probably upgraded broadband rather than WiFi.

 

A move from Superfast (FTTC) to Ultrafast (FTTP) requires both the external and internal physical installation of the optical circuit.

 

Changing speed band on an existing FTTP connection should be rapid.

 

WiFi might not change at all...

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by: Lauren1112

Message posted on ‎25 May 2026 05:16 PM

Re: Upgraded my wifi

I upgraded from 75 to 500 though which is speed 

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This message was authored by: Chrisee

Message posted on ‎26 May 2026 07:00 AM

Re: Upgraded my wifi

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@Lauren1112 you sound to becwaiting for an upgrade to full fibre you should have been given a date for a visit from an engineer who does the work inside your home. Check the My Orders section of the My Sky app or website. As a new line has to be run how long thst takes varies on how much work is involved sonanything from a couple of weeks to several months in a few cases.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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