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Discussion topic: Upgraded broadband apparently.

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This message was authored by: Gmc_

Upgraded broadband apparently.

Had the basic sky last month, worked absolutely fine. Had a right carry on where they disconnected me when they shouldn't have so I was given a better upgraded fibre package apparently but its dire. It takes ages to connect. Half the time I'm switching it off and using my mobile data its that bad. Anyone else having similar issues?!
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This message was authored by: Me134

Re: Upgraded broadband apparently.

Posted by a Superuser, not a Sky employee. Find out more

@Gmc_ wrote:
Had the basic sky last month, worked absolutely fine. Had a right carry on where they disconnected me when they shouldn't have so I was given a better upgraded fibre package apparently but its dire. It takes ages to connect. Half the time I'm switching it off and using my mobile data its that bad. Anyone else having similar issues?!

Broadband signal issues to the hub or just wifi internal issues?

 

If wifi did you try the basics such as turning off the Sky Broadband Shield and changing the hub wifi security level from WPA3 to WPA2?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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