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Discussion topic: Upgrade
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This message was authored by: Turner00_
Message posted on 03 Oct 2026 05:29 PM
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Upgrade
Trying to upgrade Superfast to Full Fibre. I have contacted sky over the last 2 days trying to upgrade which they have tried 6 times but it fails with a technical error. I have looked at the openreach checker which shows a Congested Duct flag
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Oct 2026 06:53 PM
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Re: Upgrade
@Turner00_ what is happening is Sky place an order with Openreach who reject the order duectonthe blocked duct which means they are unwilling to do the work to clear tge duct which can be under a road. Unfortunately there is little you or Sjy can do to changecthe position.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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