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Discussion topic: Upgrade

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This message was authored by: Turner00_

Upgrade

Trying to upgrade Superfast to Full Fibre. I have contacted sky over the last 2 days trying to upgrade which they have tried 6 times but it fails with a technical error. I have looked at the openreach checker which shows a Congested Duct flag

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This message was authored by: Chrisee

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Turner00_ what is happening is Sky place an order with Openreach who reject the order duectonthe blocked duct which means they are unwilling to do the work to clear tge duct which can be under a road. Unfortunately there is little you or Sjy can do to changecthe position.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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