Upgrade to full fibre ROI from FTTC

[Jos+Mares]

Still waiting for information on why my order looks like this:

THe engineer visit planned for the 16th never happened.
Called Sky after waiting the suggested time period of 2 days, and the only information I received was that an engineer visit was not needed.

No indication when the second visit should take place and why would the activation date also be the same day as the initial engineer visit, if a second visit was needed.
So current situation is that the ONT has not been installed (which I believe should have happened during the first engineers visit).
Calling sky for clarification has not resulted in any usuable information (I was told the first visit was just an inspection, which does not make sens as this is a relatively new estate with both Siro and Eir fibre in place and available in the road.

No further updates received from Sky and neither do they seem bothered that I had to take a day off for the according to them, inspection visit, which does not require anyone to be home.

Just wondering when I can expect to hear from Sky as I believe my order appears to be in some limbo state.

Jos

[Chrisee]

@Jos+Mares you will have to call Sky Ireland for an update. In the ROI Sky use a number of different networks and presumably the delay is in connecting the new fibre line which isnt that unusual. 

[Jos+Mares]

Hi

Thanks for the reply.

I already contacted Sky and they only mentioned that the first visit was an inspection visit.

And that the real engineer visit would be scheduled later.
This ignores the fact:

1) . hub was delivered on the day of the first visit

2). activation was planned for the same day
3). Why I was informed that someone had to be at home during the first visit, if no engineer needs to visit the inside of the property.

Talking to the Sky directly has not produced any further information.
So what can I do to escalate this issue so at least I receive an update and a timeframe for this upgrade to be performed.

[Chrisee]

@Jos+Mares unfortunately Sky Ireland operate separatly from Sky UK. You can make a formal complaint see https://www.sky.com/help/articles/how-to-make-a-complaint-roi

However fibre installs frequently hit issues this isn't unusual as there was an intial survey sounds like the network operator thinks there is a need for extra work. Sky do not control that process.and both you and they are in the hands of their engineers.

[Jos+Mares]

Thanks,  sent of a complaint to Sky.

Jos