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Discussion topic: Upgrade to Sky Max - New Kit

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This message was authored by: ChrisParo

Upgrade to Sky Max - New Kit

I just moved and upgraded to sky max, but did not receive a new wifi box or pods. Do I have to order them?

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This message was authored by: TimmyBGood

Re: Upgrade to Sky Max - New Kit

Posted by a Superuser, not a Sky employee. Find out more

@ChrisParo 

 

Any previous black Sky Hub model would be swapped out for a white Max Hub.  No pods are despatched by default: they are claimable retrospectively.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: ChrisParo

Re: Upgrade to Sky Max - New Kit

@TimmyBGood 

 

Thanks. I have a white hub already. Where do I order a pod? 
I use top floor bedroom as an office and need one.

This message was authored by: JimM1

Re: Upgrade to Sky Max - New Kit

@ChrisParo Info below and you need to call sky, they will test with you and decide!

 

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

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