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This discussion topic has been answered Discussion topic: Upgrade to Sky Fibre

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This message was authored by: MikeN1

Message posted on ‎31 Dec 2024 11:20 AM

Upgrade to Sky Fibre

Hi

im due to upgrade to Fibre on 3January, and have received a new router. Can I install before upgrade is complete? Also, if I do, will I still retain my Q services? 

Thanks

mike

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎31 Dec 2024 11:59 AM

Re: Upgrade to Sky Fibre

Posted by a Superuser, not a Sky employee. Find out more

@MikeN1 the hub you received will connect to a Sky FTTC service simply usecthe cable you have for your current hub and connect it to the modem input.if the new hub is black it will connectvto your existing Q bixes just like your current hub. 

However if you have the new white Sky hub that can only connect to your main Q box directly. If that applies it may be better to wait until your full fibre connection is installed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎31 Dec 2024 11:59 AM

Re: Upgrade to Sky Fibre

Posted by a Superuser, not a Sky employee. Find out more

@MikeN1 the hub you received will connect to a Sky FTTC service simply usecthe cable you have for your current hub and connect it to the modem input.if the new hub is black it will connectvto your existing Q bixes just like your current hub. 

However if you have the new white Sky hub that can only connect to your main Q box directly. If that applies it may be better to wait until your full fibre connection is installed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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