Discussion topic: Upgrade issue
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Message posted on 09 Apr 2026 03:51 PM
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Upgrade issue
I updraded my wifi a couple days ago and the internet has been super slow since i'm having more issues with a the better wifi
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All Replies
Message posted on 09 Apr 2026 04:40 PM
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Re: Upgrade issue
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Apr 2026 04:41 PM
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Re: Upgrade issue
i have already tried this
Message posted on 09 Apr 2026 05:34 PM
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Re: Upgrade issue
And the result was....
Try going through this to see if it helps:
If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:
https://www.sky.com/help/articles/sky-wifi-max
Select "No, I still need help" at the bottom on the above link.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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