0

Discussion topic: Upgrade issue

Reply
This message was authored by: kelseanewton

Upgrade issue

I updraded my wifi a couple days ago and the internet has been super slow since i'm having more issues with a the better wifi 

Reply

All Replies

This message was authored by: caesarome

Re: Upgrade issue

Posted by a Superuser, not a Sky employee. Find out more

@kelseanewton 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for kelseanewton
Level 1 icon
Topic Author
This message was authored by: kelseanewton

Re: Upgrade issue

i have already tried this 

This message was authored by: caesarome

Re: Upgrade issue

Posted by a Superuser, not a Sky employee. Find out more

And the result was....

 

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

Select "No, I still need help" at the bottom on the above link.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply