18 Nov 2023 06:28 PM
Trying to look at broadband upgrade options on the sky website and the message i keep getting is ' sorry, we're experiencing technical diffulties'......when is this likely to end as its been like this for ages. Am getting to the stage where i will just get broadband elsewhere. Frustrating.
18 Nov 2023 07:46 PMPosted by a Superuser, not a Sky employee. Find out more
Give them a call instead to get the order placed.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
19 Nov 2023 12:04 AMPosted by a Superuser, not a Sky employee. Find out more
This error can also occur when you are already on the fastest broadband package in your area. The breadline is delivered by the phone lines operated by Openreach so the limitation of the speed will be based on the cabling they use and the distance for are for the phone exchange. A lot of areas dont have fibre capabilities via Openreach yet so any faster upgrades may require you switching to "private" fibre companies like Virgin who use their own cabling system and don't rely on the Openreach infrastructure.
You can also try clearing your browser cache and cookies and try the Sky website again and see if that works but I suspect it's just because you are already on the best package available in your area.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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