15 Jun 2024 07:41 PM
Hi, cananyone tell me how I can make my sky sockets more streamline please.
They have been hidden by a cupboard since installation 20 plus years ago but now will be seen and are a eyesore. Thanks
15 Jun 2024 08:11 PM - last edited: 15 Jun 2024 08:12 PM
Posted by a Superuser, not a Sky employee. Find out more
If FTTP is available, all such sockets become obsolete.
If not, a microfilter on a flexible lead may be preferable, or you could request the fitting of a prefiltered master socket faceplate.
17 Jun 2024 08:00 AM
Sorry, your reply means nothing to me 🙂. Would you ba bale to supply pictures or linkis to your suggestions please ? Thanks
17 Jun 2024 08:15 AM
Posted by a Superuser, not a Sky employee. Find out more
A prefiltered master socket is this:
17 Jun 2024 08:18 AM
Posted by a Superuser, not a Sky employee. Find out more
And an alternative plug in filter is this style:
17 Jun 2024 08:18 AM
Posted by a Superuser, not a Sky employee. Find out more
That middle doubler socket isn't anything to do with broadband or an ISP.
17 Jun 2024 08:25 AM
Thank you.
I have an electrician coming today to do some other work so will ask him to have a look and show him you prictures. Much appreciate you help. Regards
17 Jun 2024 08:29 AM
Posted by a Superuser, not a Sky employee. Find out more
Note that legally an electrician shouldn't be touching the public side of the master phone socket at an address: they can do extension wiring though.
If your property is upgraded to FTTP broadband at some point, all such cabling and sockets become obsolete.
17 Jun 2024 08:32 AM
So I would be best to contact sky directly ?
17 Jun 2024 08:40 AM
Posted by a Superuser, not a Sky employee. Find out more
Potentially Sky can book work at the master socket, for which there's a charge if there's no broadband fault at the address.
This work involves the master socket only: they won't touch that extension socket, loose extension wires, holes in walls etc (except perhaps to disconnect them entirely)
17 Jun 2024 08:42 AM
Posted by a Superuser, not a Sky employee. Find out more
It's important to understand that the legal responsibility and remit of both Openreach and the ISP ends at the master socket, in the same way that an electricity supplier is responsible up to the meter, and gas/water suppliers to the stopcock.
17 Jun 2024 08:46 AM - last edited: 17 Jun 2024 08:46 AM
Posted by a Superuser, not a Sky employee. Find out more
However, if Sky said that FTTP is available at the address, all that old copper cabling and associated sockets could be safely removed entirely once the new optical connection is in place.
17 Jun 2024 08:58 AM
Hi,
I've just called sky and an engineer if visiting in a fortnight so will hopefully be able to solve the problem.
Thanks
17 Jun 2024 09:24 AM
Posted by a Superuser, not a Sky employee. Find out more
As I mentioned, they can 'solve' the master socket by replacing it with a modern unit. It would be up to you to deal with the rest of the legacy infrastructure.
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