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Discussion topic: Wrong email address entered when purchasing new broadband

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This message was authored by: Davidbehan

Wrong email address entered when purchasing new broadband

I recently purchased a new broadband account for my new address, but I accidentally entered the wrong email address (one number was left out).

 

There was no secondary confirmation field on the email address so this was a somewhat easy mistake to make whilst typing fast..

 

How can this be updated.. Sky has no working telephone lines and tough to find the relevent email address? 

 

Thank you in advance for any help. David 

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This message was authored by: Chrisee

Re: Wrong email address entered when purchasing new broadband

Posted by a Superuser, not a Sky employee. Find out more

@Davidbehan while Sky's phones are busy they have several thousand agents answering calls but you have to be patient and do not accept offers of texts etc as you need to call them. Sky do nit usecemail for support and tjis isnt something online chat can handle ss it requires you to go through some security wuestions.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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