Discussion topic: Device connection issues
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Message posted on 19 Jan 2025 07:17 PM
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Device connection issues
We had fibre installed recently. Since the install devices have not connected properly. When we connect, we get the error message sky has no Internet access.
Connection sometimes comes on for a minute then drops .
Tablet is worst affected, have reset network settings and restarted device with no improvement. Have tested on other networks and it works perfectly
Other devices drop signal too.
The wifi signal when connected shows full bars followed by '!'
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All Replies
Message posted on 20 Jan 2025 02:01 PM
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Re: Device connection issues
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Lisa - Sky Tech Team Expert
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