Unstable wifi

[Simon0071]

My wifi drops in and out and varies massively from 900MB/s to 50MB/s.  The automated service (via telephone) tells me that my in house service has a problem, but the app tells me it is all ok. 

I've only been switched over to sky for 4 days. And it is so troublesome to speak to a human being!!!

Dos anyone have any ideas of how to diagnose or fix the issue?

thanks. 

[caesarome]

@Simon0071 

Give this line test a try to see if it picks up n a fault:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.