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Discussion topic: Unstable Connection

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This message was authored by: Kozza1

Message posted on ‎06 May 2025 07:49 PM

Unstable Connection

Hi, I keep getting a message that my internet is unstable and it's impacting my TV and laptop

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 May 2025 08:03 PM

Re: Unstable Connection

Posted by a Superuser, not a Sky employee. Find out more

@Kozza1 

Where are these messages from and what is happening with your laptop and TV as it isn't clear from your post what is happening ?

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This message was authored by: Kozza1

Message posted on ‎06 May 2025 08:26 PM

Re: Unstable Connection

If I am on a zoom call, my screen freezes ans after a min, the call starts again and I get a message saying my internet is unstable.

 

i am currently watching Amazon Prime on TV and the the screen keeps freezing and I have to wait for it start again

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This message was authored by: jamesn123

Message posted on ‎07 May 2025 10:59 AM

Re: Unstable Connection

Posted by a Superuser, not a Sky employee. Find out more

@Kozza1 

Have you tried running the line test in the My Sky app?

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Myself & Others offer our time to help others, please be respectful.
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