Unrelieable Wifi

[jimotbc]

Hi all,

For some unknown reason, my WiFi has become extremely unreliable over the past 5 days.

This is affecting all devices, TVs, laptops, phones, smart lights, Alexa devices, everything. The broadband speed itself is strong (800 to 900 Mbps), so the line doesn’t appear to be the issue, but the WiFi keeps dropping out and devices either disconnect or can’t reconnect at all.

What I’ve tried so far:

Restarted the Sky Max Hub multiple times

Powered it off and left it unplugged for 20 minutes

Restarted all affected devices

Current situation:

Laptop occasionally connects but drops intermittently

Phone constantly dropping in and out of WiFi

TV will not reconnect (been trying for over an hour)

PC upstairs hasn’t connected for 2 days

Some Alexas are connecting some

Some bulbs are, some not.

The Hub is in the open with nothing around it in the centre of the house

At this point we’re completely stuck.

Is this likely to be a hardware issue with the hub, or something else I should be checking?

Also, trying to actually speak to someone at Sky has been incredibly difficult, so if anyone from Sky is monitoring this, I’d really appreciate a some help.

Thanks in advance,

[Chrisee]

@jimotbc there are two possible causes I can think of. The first is something locally causing serious interference that reboots dont sort the issue tends to rule out interference from a neighbour's WiFinetwork. That leaves other sources something changed at the time your system starting misbehaving. Is there a wireless device close to the hub like a cordless phone or a wireless speaker. Is there an electrical device in your home which is faulty like a microwave, fluorscent light, sparking contact etc? If you can rule out kit in your homecwhich ask your neighbours if they are having similar issues.

The second is a faulty hub which is simple to check by asking Sky to switch the unit out which is a common first step but in practice is less lkely than option one

[jimotbc]

Logging into the Hub, it looks like its not broadcasting 5Ghz

[jimotbc]

Hey, thanks for responding. To be honest nothing has changed in the house, the hub is where it has been for the last 3-4 months with no issues, we haven't added anything new, microwave works lol.

I had wondered about the neighbours wifi, naturally we can see theirs in the list, and the wifi name hasnt changed but its higher in the list than ours, depending on the room we are in.

[Me134]

---

@jimotbc wrote:

Hey, thanks for responding. To be honest nothing has changed in the house, the hub is where it has been for the last 3-4 months with no issues, we haven't added anything new, microwave works lol.

I had wondered about the neighbours wifi, naturally we can see theirs in the list, and the wifi name hasnt changed but its higher in the list than ours, depending on the room we are in.

---

Nothing to do with your neighbours WiFi (although the bands can interfere with each other, the router should change bands to compensate).

If it's one of the older Sky routers, has someone gone into the routers settings and disabled the 5Ghz band (possibly to force a 2.4Ghz connection to a device)?

[jimotbc]

 

I've checked on the sky app.

the sky max hub has been a nightmare with sigma in my little hose ever since I've had it, had to move it just to get most rooms to have signal, but this is getting ridiculous. Considering the amount of money we pay this organisation this should be better. I don't care if I have 200mbs or 1000mba I just need WiFi signal