This discussion topic has been answered Discussion topic: Network upgrade
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Message posted on 29 Apr 2026 09:11 AM
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Sky have told me I have to use a new router as the network to the house is being upgraded.
I have recieved a new hub and two cables which I can connect myself on 11th May and also plug the phone into this new router.
my question is, does my internal wiring to the new router need to be changed?
sky have not offered n appointment for this to be done.
Will my phone and broadband work after connecting the new hub if it is not changed?
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Message posted on 29 Apr 2026 09:13 AM
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@Rodengineer Sky won't change any of your internal wiring beyond the master socket/ONT
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on 29 Apr 2026 09:13 AM
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@Rodengineer Sky won't change any of your internal wiring beyond the master socket/ONT
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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