Unreliable speeds

[ChrisM5]

We're supposed to be getting speeds of around 100mbps and lucky if we get above 14 some nights. Only had sky broadband in a few weeks and not impressed. How do I resolve?

[TimmyBGood]

@ChrisM5 

100Mbs would be the Guaranteed Minimum Download Speed, which is speed delivered to the Hub from the internet.  If you are testing speed using a wireless device, the result reflects local WiFi rather than router speed.

[ChrisM5]

We can't even steam things though, basic streaming. I expect that should be a given minimum and poor equipment is the cause

[jamesn123]

Hi @ChrisM5 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...