Unreliable connection

[Valeriafoxina]

I need to let you know that my Wi-Fi connection has been really bad lately. On WhatsApp, I kept getting "connection unstable" messages, and I had to call back multiple times in one conversation. During work meetings on Zoom, it didn't work properly either. The connection was always poor in the kitchen, but now it's unreliable even in the living room. If this doesn't get fixed soon and the connection remains unstable, I’ll have to consider switching providers.

[caesarome]

@Valeriafoxina 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.