Unexpected charge

[Hb32]

I cancelled my Sky broadband contract on 14 March but my accound was debited on 25 March - who do I contact?

[GD1]

@Hb32  Did you receive confirmation of your cancellation?  Also billing normally continues to the next bill date, any overpayment is refunded, is there a credit showing on your account.

[Hb32]

Yes received email confirming cancellation.  No credit on account.  Feb bill showing as last with payment date.  No current or future bills available to view.

[caesarome]

@Hb32 

Was March 14th the day you gave Sky your 14 days notice to leave or was it your last day with Sky ?

What shows here regarding a future bill:

https://www.sky.com/bill/tv-broadband-talk/future

[Hb32]

Last date of service 14 March following at least 14 day notice.  No future bills showing, as previously mentioned.  Heading under Broadband as 'Old Bills'.