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Discussion topic: Understanding my bill
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This message was authored by: Georgia54
Message posted on 03 Aug 2026 09:07 AM
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Understanding my bill
I need help understand why I've been charged £38 for this month when I don't have the sky box any more and haven't used it for a few days now.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Aug 2026 10:12 AM
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Re: Understanding my bill
If this bill was created before Sky Broadband was cancelled then it has to be paid before it can be refunded back to you.
Tou say you haven't used it for a few days so did you contact Sky and give them 14 days notice to cancel or have you moved to a different supplier ?
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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