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Discussion topic: Understanding my bill

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This message was authored by: Georgia54

Understanding my bill

I need help understand why I've been charged £38 for this month when I don't have the sky box any more and haven't used it for a few days now.

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This message was authored by: caesarome

Re: Understanding my bill

Posted by a Superuser, not a Sky employee. Find out more

@Georgia54 

If this bill was created before Sky Broadband was cancelled then it has to be paid before it can be refunded back to you.

 

Tou say you haven't used it for a few days so did you contact Sky and give them 14 days notice to cancel or have you moved to a different supplier ?

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