Understanding and changing sky hub for more efficent modem/router

[Zac14]

Hi I'm looking to upgrade my basic sky hub to a better modem/router , have alot of devices at home,  me and my partner work from home , and I also like to game so always alot going on with mutole devices 

Looking at:

ASUS DSL-AX82U (AX5400) Dual Band WiFi 6 Extendable xDSL Modem Gaming Router, Gaming Port, Mobile Game Mode, Aura RGB, Included AiProtection Pro Security, Instant Guard, VPN, AiMesh Compatible https://amzn.eu/d/dCOmjtl

Any suggestions please 

[TimmyBGood]

@Zac14 

As a start, you need to establish which type of broadband technology you have: ADSL, FTTC, G.fast or FTTP.

This defines what a router needs in the way of a modem.

[Zac14]

I'm going to say  fttc here due to sky not having direct firbe in my area 

[TimmyBGood]

@Zac14 

OK, so that indicates you need hardware containing a VDSL modem (and so an RJ11 port for a connection to a filtered 'phone' socket)

[cookiemonsteruk]

@Zac14 

Just read this. Could you post your hub stats to rule out g.fast

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Zac14]

 

[cookiemonsteruk]

@Zac14 

Defo fttc vdsl. Speed looks sluggish what should you be getting . Have you opted for a 40Mbps line ? The high ds noise margin suggests you could get more

Otherwise i agree with the asus dsl ax82u would be the best solution

[Zac14]

Believe we should be up to 60 here , but I guess need some configuration  and and updated modem/router , but thanks for support and great answers 👍🏾 

[cookiemonsteruk]

@Zac14 

I would then suggest you have a fault some where that needs addressed first . Even an asus gaming set up would not be at its best with a noise margin like that

Could you run tests from your my sky app, sky .com account or service checker if it shows at the top of the forum posts.  Then click on your broadband speed then click check your broadband and post the image for your guaranteed speed

[Zac14]

 I've been with sky and only sky for the last 6 years so from this today il have to ring up at 9 I guess 

[cookiemonsteruk]

@Zac14 

I came escalate if you like

[Zac14]

Would be delighted thank you 

[cookiemonsteruk]

@Zac14 

Oops. Escalation service is down. Could you call sky on 150 from your sky landline (if its recognised) or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

And mention your speed, noise margin and the message that your broadband is not showing with sky

[TimmyBGood]

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@Zac14 wrote:

Believe we should be up to 60 here , but I guess need some configuration  and and updated modem/router 

---

Realistically the modem itself makes negligible difference: every manufacturer uses the cheapest possible chipset from a generic and limited selection.  It's line length (distance from the fibre cabinet) and line quality which is far more significant: the notion that modem choice is important is a holdover from the days of dial-up internet access when the different standards were a thing.

WiFi is, of course, important, but that's not a modem feature.

[Zac14]

Spoiler

So at this point what would your suggestion  be please ?