Unable to track new connection request

[Ankit8]

I have placed order for a new broadband connection, I am switching my existing BT connection to SKY. I have done initial payment of £5 and have received communication from BT that contract will be terminated on stated date, however I am unable to find any details of tracking on sky app or over email. There is no further communication or postal correspondence from SKY. I have created my login on SKY app as well but no updates there, section for my contract, my connection and billing are set as restricted.

[Addie15]

Hi there, @Ankit8. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147