Unable to track new Broadband Request

[Dasa_sky]

Hello Team

I made new Broadband Request, paid £5 in advance. Received email confirmation and a link to track the order, however nothing showing on click of it. I signed up for Sky and even in online account, I see a message ' Restricted page access. 

It's been more than 10 days and no email communication. 

Please help I'm sort out this issue. 

[caesarome]

A rrestricted message might mean your broadband account needs linking to a Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services