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Discussion topic: Unable to set up broadband

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This message was authored by: Gordon95

Unable to set up broadband

Just moved house and switched to sky for broadband. Hub was delivered on Monday and received a message at 8am this morning to say it was all ready to go however when following the setup instructions nothing works and the light on the hub remains red. 

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This message was authored by: jamesn123

Re: Unable to set up broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gordon95 

What date was your activation? Today? If so you may need to wait until later in the day. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: JimM1

Re: Unable to set up broadband

@Gordon95 Here is the electronic version also, but it is up until 11.59pm on the day, and depending on the message it is sometimes a little premature at times....

 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

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