Discussion topic: Unable to set up broadband
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Message posted on 11 Mar 2026 09:48 AM
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Unable to set up broadband
Just moved house and switched to sky for broadband. Hub was delivered on Monday and received a message at 8am this morning to say it was all ready to go however when following the setup instructions nothing works and the light on the hub remains red.
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All Replies
Message posted on 11 Mar 2026 09:51 AM
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Re: Unable to set up broadband
Hi @Gordon95
What date was your activation? Today? If so you may need to wait until later in the day.
Myself & Others offer our time to help others, please be respectful.
Message posted on 11 Mar 2026 10:07 AM
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Re: Unable to set up broadband
@Gordon95 Here is the electronic version also, but it is up until 11.59pm on the day, and depending on the message it is sometimes a little premature at times....
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
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