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Discussion topic: Unable to send WhatsApp

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Avatar for Roslyn2
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This message was authored by: Roslyn2

Message posted on ‎25 Apr 2026 09:58 AM

Unable to send WhatsApp

I cannot send WhatsApp from my flat. It works on WiFi from other places I'm connected to just not my flat. I have turned everything off & started again but not working 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎25 Apr 2026 10:13 AM

Re: Unable to send WhatsApp

Posted by a Superuser, not a Sky employee. Find out more

@Roslyn2 

Try lowering your broadband shield settings.. You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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