Unable to run Teams

[Snad19]

I work from home using Teams to communicate with customers and colleagues. SInce joining Sky from Virgin I am unable to have a Teams call using video, I have to ask everyone to turn camera's off for Teams to stop glitching.

When I run a speedchecker using Fast.com I get results varying from 4.2 Mbps to 650kps, however Sky claim there are no issues when they remotely check using the Sky Service Checker.

I am paying for 500Mbps service, how do I get Sky to acknowledge a problem and help me?

[peter-marlow+1966]

The speed that  you are getting  is to the  hub/ router the more devices that you have connected to the Internet by wifi  the weaker  the signal is to each one, and other  things  like  living in an old house with brick interior walls can effect  your wifi signal to, 

[JimM1]

@peter-marlow+1966 ""the more devices that you have connected to the Internet by wifi  the weaker  the signal is to each one,"" your thoughts on this one peter!

You can reply by PM if you wish. Jim