Unable to reschedule engineer appointment

[ricci1003]

Unable to reschedule engineer appointment. I'm abroad and can't call. The chat  robot is worse than useless. How can I contact anyone at sky to reschedule the appointment? Using the 'help' service sends me round in circles.

[caesarome]

@ricci1003 

Have you checked to see if you can do this via your online account here:

https://www.sky.com/ordertracking

If not try contacting Sky via the likes of Facebook messenger or whatapp.

[ricci1003]

When I click on that link you sent I get this familiar message:

Contact us to get an update on your order

Still need a hand?

[ricci1003]

Do you have links for FB and WhatsApp sky platforms?

[jamesn123 · Accepted solution]

@ricci1003 

You can try social media, we wont have direct links.

Alternatively I have escalated your post on the forum to Sky. Look out for a message on the forum. Note that Sky may be delayed in getting back to you for the next 24-48hrs.

[ricci1003]

Thanks s lot for the help. Ill wait 48 hrs then. The provisional appointment isn't until 23th.

I'll try and find the antisocial media platforms after that.

And sometime the genuine ones are difficult to find and they need to be UK ones in this case.