Unable to raise SIP ALG/MAP-T Issues

[Chrisee]

@RhysCozens what is the colour of your hub? If its black the setting is in the web interface. There has been an issue with the white Sky Max. Hubs with some sip services. Sky told us yesterday there is a fix they can apply to customers who are affected so if you are still affected today post again and either myself or another forum superuser can escalate your post to get the fix applied to your hub.

[RhysCozens]

Hi @Chrisee 

I do have the White Sky Max Hub.

Unfortunately I am still facing issues today.

Could you please escalate to be fixed?

Thank you

[Chrisee]

Hi @RhysCozens I have escalated your post to the Sky team who support the forum who should be intouch shortly to get your details added to the list for the fix which should be applied overnight. 

They will message you later today and add a chat icon onto the pages in the forum for you to use to initiate the chat. The icon can be used for up to 48 hours then it disappears..

[Lisa-P1987]

Thanks for escalating this. We’ve sent RhysCozens  an invite to chat.

[miket80]

@Lisa-P1987 we're also affected by this issue this week and have been struggling to find a solution, as we work from home and VOIP has stopped working.  Can the overnight patch be installed on my router too please?

[reddevil00]

@Lisa-P1987 is there an ETA for when this issue will be resolved? If not can I please have the fix too?  

[LeekyB]

@Lisa-P1987 Hi, we have also been affected by this issue, i work fromo home and 1st line of support, have had no phone since arount the 5th Dec. Can this patch be added to my router please

[Tom-W19]

Hi @reddevil00 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.